First 30 Days (includes our "Total Satisfaction Guarantee" For the first 30 days, in addition to our standard one year warranty, we will repair or replace at aur discretion any sign that is damaged during shipping, installation, or any other accidental damage (for Manufacturer Defects, refer to the One Year Warranty below). Custom signs are made to order and are limited to repair or replacement, no refunds will be given. Shipping charges from your location to Cole’s are your responsibility. Signs shipped "bill receiver" will not be accepted. You are responsible for shipping charges to return any broken sign that we have repaired to you.One Year Manufacturer's Limited WarrantyCole’s Neon Shop P\L warrants its products against defects in materials and workmanship (excludes breakage) for a period of one year from date of manufacture. Cole’s Neon Shop P\L obligation under this warranty or otherwise is expressly limited to repair or replacement of the merchandise involved, or at its option, refund of any amount not to exceed the sales price to its original customer for the merchandise involved, and only when the defects have not been caused by misuses, neglect, improper installation, alteration or accident. Cole’s Neon Shop P\L shall require the return of the merchandise claimed as defective for its examination and shall be the sole judge as to whether material is in fact defective under the terms of this warranty. These alternatives shall be the buyer's exclusive remedies. In no case will Cole’s Neon Shop P\L be liable for consequential damages even if Cole’s Neon Shop P\L has been advised of the possibility of such damages. The foregoing warranties are in lieu of all other warranties, expressed or implied, including, but not limited to, the implied warranties or merchantability and fitness for a particular purpose. Shipping the returned sign to Cole’s Neon Shop P\L shall be the buyer's responsibility. No signs shipped "bill to recipient" will be accepted. Cole’s Neon Shop P\L will assume responsibility for ground shipping charges to return the sign to the customer provided all qualifications for warranty repair have been met.